+48 513 222 111

Moving out? Do it in 30 minutes and get your full deposit back

A short guide for bingo.pl tenants: when to book the handover, what exactly to clean and how we settle the deposit. No surprises, no need to read the contract.

Handover in ~30 minutes Deposit settled within 30 days No surprises

The handover — step by step

1
Book the handover

Message us through your contact link or call — no later than 6 p.m. on the last day of the lease. Handovers take place on working days, usually between 9 a.m. and 6 p.m.

2
Give us 3 viewing slots

In the last week of the lease we show the flat to the next tenants. Three proposed times (9 a.m.–6 p.m.) are enough so we do not have to call about it five times.

3
Clean using the checklist

The list below is the whole requirement — we check nothing beyond it. Start a day earlier: an empty flat cleans much faster.

4
Report faults in advance

A description and a photo are enough. A fault reported before the handover is a routine repair, not a surprise at the protocol stage.

5
Handover and protocol

We compare the flat with the move-in protocol, take photographs, read the meters and sign the handover protocol. A copy goes to your e-mail.

6
Deposit settlement

We settle the deposit within 30 days of the handover, by transfer to the account you give us. The deposit does not cover the last rent — you pay that as usual.

What „clean” means

This is the entire list. If these points are covered, the handover is a formality.

Kitchen

  • oven, hob and extractor free of grease and burnt-on food
  • fridge defrosted and cleaned inside
  • cupboards and worktops — inside and out
  • sink and tap free of limescale

Bathroom

  • fittings and shower free of limescale
  • grout and silicone free of mould
  • toilet thoroughly cleaned
  • washing machine filter and drawer

Rooms

  • floors, also under the furniture
  • skirting boards, doors, switches, radiators
  • window sills and windows cleaned on both sides
  • balcony swept

Your belongings

  • all removed — including balcony, cellar and storage unit
  • rubbish taken to the refuse area, not left in the staircase
  • furniture and appliances not listed in the protocol go with you

To return

  • every set of keys listed in the protocol
  • gate remote and entry card (if you were given them)
  • any blown light bulbs replaced
We assess cleanliness simply: either the flat is clean, or we order a cleaning company that issues an invoice and deduct the cost from the deposit. For a medium-size flat that is around 800 PLN — cleaning it yourself is almost always cheaper.

Condition of the flat and the deposit

This is fine

Ordinary traces of use — nobody expects a showroom. You lived there and it shows: that is part of renting.

This is charged

Damage and permanent soiling of floors, walls, furniture and equipment, as well as anything missing from the protocol.

Who pays for what is set out in a table with the legal basis and example rates. EN / UA / RU / ES versions are in the same file, on the following pages.

Additional charges — rules (PDF)

Before you hand over the keys

🎁 If you find a new tenant to take your place, or stay with us for another term, you receive an Empik voucher worth 100 PLN.

Frequently asked questions

Within 30 days of the handover, by transfer to the account you give us at the handover. If we deduct nothing it is usually faster. Remember that the deposit does not cover the last rent — you pay the last month as usual.
Nothing dramatic — we order a cleaning company that issues an invoice and deduct the cost (around 800 PLN for a flat) from the deposit. If you know in advance that you will not manage, tell us early: we will book the cleaning for the day before the handover so the settlement is not delayed.
Yes, you can return the keys earlier. You still pay the rent until the end of the lease term — unless you find a replacement tenant approved by the manager. In that case there are no extra costs and you get the 100 PLN voucher.
We read them together at the handover and write them into the protocol — nothing to report in advance. The utilities settlement is part of the deposit settlement.
Preferably yes — the protocol is signed by the person present. If you cannot make it, tell us in advance who will hand over the flat on your behalf and give them the full set of keys.
Yes — the flat goes back to the state described in the protocol. Anything not listed there goes with you. Items left behind „as a gift” are treated as items for disposal and the cost is charged to the deposit. If you would like to leave something, agree it with us before the handover.
Now. A fault reported before the handover is a routine service job. The same fault discovered at the protocol stage delays the deposit settlement, because we first have to price the repair.

A question, or want to book the handover?

We answer 24/7 — write or call and we will arrange a slot right away.

Call: +48 513 222 111 dok@bingo.pl